Returns + Exchanges

 

Upon receiving your package and it has been damaged due to transit issues, we will consider returns but this should be resolved by contacting world@thelittleshopofflowers.jp.  Although this is unlikely, if by chance what you have received is completely a different product from the order submitted,  please let us know by contacting  world@thelittleshopofflowers.jp within 3 days of receiving the shipment.  

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We will not refund international duties or taxes.

Prior to sending your return please e-mail world@thelittleshopofflowers.jp to notify what item(s) you will be returning and reason for return.

Creative Interpretations
All arrangements are handmade to order and are creative interpretations of The Little Shop of Flowers team, please consider this when you make your purchase and arrangements or products cannot be returned or exchanged due to creative flower selections made by The Little Shop of Flowers.  we thrive off of seasonal flowers and will do our best to satisfy your needs.